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#239740 Why can't US legacy airlines have the same great service like the Asians?

Posted by Tesla on 11 July 2017 - 01:12 PM in Real World Aviation

Having seen what I have seen of carriers from 3 different continents, it's a very complicated answer.

 

So I am summarising it in very general terms.

 

European Legacy Carriers

  • Economy legroom is not great, but alright.
  • Business is a joke, and free upgrades are rare
  • Food is alright but depends on the airline. BA is very inconsistent in this regard. They can be some of the best meals you've ever had or some of the worst. Some legacy airlines like BA charge for food on short haul. Staff vary by airline and region, but incidents like the Mr Dao case are ​very rare
  • ​Pretty much all give free checked baggage or offer a fare with 'free' checked baggage

​Asian Legacy Carriers

  • Decent legroom, but not quite enough. Some premium legacy carriers throw in a couple of additional inches as a selling point
  • Business is a genuine upgrade, but upgrades are very hard to come by
  • Staff can be very good, but some are genuine arses
  • Food can be very good, but it is usually mediocre. Food has to be included if it is a legacy airline. otherwise slating on national media occurs.
  • If an airline does not give free checked baggage, it gets slated on national media so they pretty much have to. But they are cutting their allowances a lot

 

American Legacy Carriers

  • Legroom seems tight, but in reality it is similar to almost every other legacy airline in most cases.
  • Upgrades are given out frequently to high tier frequent flyers. First is a noticeable, but questionable upgrade
  • Staff can be nice, but it is highly inconsistent and variable.
  • Free food is non existent on legacy carriers on short haul, and appears not to be great on long haul either.
  • Giving free checked baggage on short haul is considered a selling point, and it is almost non existent on short haul flights. 

 

American carriers are just behind the curve in both hard and soft product and general efficiency. They are also quite expensive. Asian carriers are generally better in product, mostly because they have to be to avoid poor brand image, and European carriers have to be conscious of customer image, thus most make sure their product is good. Basically, American carriers do not have to worry about image as much, because many of the smaller routes are monopolised.




#239739 B737 MAX 9 vs. B737 MAX 10

Posted by Tesla on 11 July 2017 - 12:56 PM in Real World Aviation

#UnitedSucks XP

Qatar is Mr Dao, United is the ​security crew​. Ayy lmao this community has become better while I have been away hasn't it?