81 replies to this topic

[ChiJohnAok]

1) Error message / problem

 

504 Gateway Time-out

 

nginx

 

2) Date and time the problem occurred (including your timezone)

1/19/2013 2:24pm (eastern)

 

3) URL at which the problem occurred

http://ae31.airline-...om/aircraft.php

 

4) What you were doing when the problem occurred (loading the My Airlines page, saving a route, clicked "Change Aircraft" button, etc)

Clicked on the "Aircraft" button along the left side.

 

5) Was the problem persistent? (did refreshing the page fix it)

Yes, persistent.  No, refreshing did not help

 

6) Any other notes you think would be helpful

Was in O1 world when it happened.

Using Chrome browser

[greekdim]

confirm what ChiJohnAok wrote at 8:31 trying to access world R3 (routes page as default one)

 

[greekdim]

update: after 5 refreshes I managed to log in

 

[pseudoswede]

1. 502 Bad Gateway
2. 1/29/2013 13:52 GMT-7
3. http://www.airline-e...arch_app=forums
4. I use the View New Content button to check for new forum posts.
5. This is the first time refreshing the error page did not fix the issue. Tried refreshing five times before posting this.

Edited to add: Tried it again just now, and it works.

[henryd1981]

If after the time of this post you get a server error (502 Bad Gateway, 504 Gateway Timeout, etc) anywhere on the AE site, please describe the problem in a reply to this thread with the following information:

 

1) Error message / problem

2) Date and time the problem occurred (including your timezone)

3) URL at which the problem occurred

4) What you were doing when the problem occurred (loading the My Airlines page, saving a route, clicked "Change Aircraft" button, etc)

5) Was the problem persistent? (did refreshing the page fix it)

6) Any other notes you think would be helpful

 

Thank you for your patience as we continue to iron out the remaining teething problems on the new server.

 

504 Gateway Time-out, nginx

1/19/13, 3:25pm CST

http://ae31.airline-...1=DFW&city2=LAS

Saving route info

Refreshing did not help

[Stevo]

504 Gateway Time-out

6:18 am GMT +8

http://ae31.airline-...om/aircraft.php

i was trying to access my aircraft list

refreshing/re-entering my airlines didn't work out

World R2 Miles High / Miles High World Central

[Climber_BG]

Hi

 

1) 502 bad gateway

nginx

2) Sunday, January 20, 2013 @ 12:38 GMT+2 (Sofia, BG)

3) http://ae31.airline-...om/aircraft.php

4) Trying to load the Aircraft page

5) Refreshing doesn't help, but the problem seems to go away after a few minutes

6) (R2) Relistic World, Fly!

 

Nice site refresh, everything looks great, and thanks for keeping us updated on any potential issues

 

[Ioh]

1) 504 Gateway Time-out nginx

2) Sat. 19th at 22:48 (UTC)

3) http://ae31.airline-...ute_details.php

4) opening routes

5) Still does not work 

6) Thank you for trying to fix problems 

[Lion 123]

1. 504 Gateway Time-out

 

nginx

 

2. Just now, posting time

 

3. http://ae31.airline-...s.com/buyac.php

[landridge]

1). 504 Gateway Time-out nginx 2). 19/1/2013 at 11.19 pm GMT 3). http://ae31.airline-....com/routes.php 4). Opening the Routes page to manage routes. 5). Refreshing didn't work, I pressed back and clicked again didn't work, I opened world again and clicked route and error message still showed. 6). This was in O1, and this was not working for at least 10 mins, then I stopped checking. Hope this helps solve the issue!!

[ContinentalAirlines]

1) 504 Gateway Time-out

 

2)1/19/2012 at 6:32p.m. eastern

 

3)http://ae31.airline-...om/readmail.php

 

4) I was clicking the mail to view 2 new messages

 

5) Refreshing didn't fix the problem

 

6) world R6

[Jks_AsPac]

1) 504 Gateway Timeout

nginx

2) 01/20/13 at 8:28 am (UTC+8)
3) http://ae31.airline-....com/routes.php
4) Clicked the Routes tab
5) Refreshing fixed it but entering the link again or clicking it from another tab didn't
6) World R4

[jonesy]

1) Error message / problem

 

 

504 Gateway Time-out

 

nginx

 

2) Date and time the problem occurred (including your timezone)

 

00:29 GMT 20/01/2013

 

3) URL at which the problem occurred

 

http://ae31.airline-...om/aircraft.php

 

4) What you were doing when the problem occurred (loading the My Airlines page, saving a route, clicked "Change Aircraft" button, etc)

 

entering my aircraft page 

 

5) Was the problem persistent? (did refreshing the page fix it)

 

yes wouldnt fix tried reopening the web page to no luck

 

6) Any other notes you think would be helpful

 

 in world r0

[Jks_AsPac]

Just a follow-up report after the routes tab was fixed by refreshing. The error occurred somewhere else.

 

1) 504 Gateway Time-out

 

nginx

 

2) 01/20/13 between 8:22 am to 8:50 am (UTC+8)

 

3) http://ae31.airline-....com/routes.php

and a couple of route management tabs

 

4) Clicked the Routes tab and I was supposed to change my ticket prices but I gave up cause it kept on showing 504 Gateway Time-Out.

 

5) Refreshing fixed the one in the routes tab but for the individual routes it didn't

 

6) R4

[767holic]

1) 504 Gateway Time-Out

nginx

 

2) 01/20/13 at 11.15 am UTC+7(04.15z UTC)

 

3) http://ae31.airline-...rcraftid=100803

 

 

4) When Change the Aircraft. 2 Change Aircraft time in one time

 

5) Could work when you retry to replace it again.(click "back" button on Chrome)

 

6) At All Nippon Airways and Express Air,R2.

[Austranadian Group]

TIME: 9:12 pacific time 

PAGE: Trying to enter world S3-C Reset

URL:http://ae31.airline-...es.com/main.php

504 timeout

[Yuxi]

Thank you everyone for the reports. We are making progress in tracking down the root issue. For now, further error reports won't do much good, so I want to avoid wasted effort. If we need to start collecting reports again, I will unlock this topic.

[Yuxi]

If you get a 504 after the time of this post, please make a reply.

[Nick94094]

i got 1 by clicking awards tab in community bar...

[Unky]

Not a 504, but I keep getting a 502 when attempting to enter chat.. 

 

"

502 Bad Gateway

nginx

 

"

 

 

 

Regards, 

 

Peter